Support Request Form
Please use this form to open an issue with IRI's technical support staff. Regular support hours are from 9am to 6pm Eastern time (GMT -5). If you are entitled to 24/7 support, please consult your software acquisition manager for the contact document provided for that purpose.

Using this form expedites issue resolution because IRI engineers need operational details to diagnose error messages and answer questions. Phone support (1.321.777.8889, main menu option 3) is available as well, but the information below will be requested. If you have difficulty with the form, please Email the details requested directly to support@iri.com.

Please use our Feedback Form to ask general questions or to send comments and suggestions about our web site or product offerings.

PLEASE NOTE: Fields marked with an asterisk (*) MUST be completed.

  Contact Details
Name *
Title *
Company Name *
Phone *
Fax
Email *
IRI Agent (Last Contact)
  Configuaration Details
Product Name and
Version Number		 *
Serial Number *
Private Key Value
(see RegForm.txt)
Host Name
(UNIX only)		  
Hardware and
Model Number		 *
O/S Name and
Release Level		 *
CPU Count *
RAM Available (to you, not physical) *

Tuning values
(show your output of the sortcl /debug command or paste your UNIX cosortrc file values or Windows registry settings):
  Problem Description

Problem, question, or error message:
  Runtime Information

Full command line / API call:

Metadata
(e.g. sortcl data layouts, sorti parms or sort infile specifications):

Input data/file sample
(smallest failing subset, or first 10 records please):

Output data/file sample
(smallest invalid subset, or first 10 records please):

How output records should appear
(smallest useful subset, or first 10 records please):

Additional Comments:

 

Please wait for the transmission to complete. You will see a thank you message if successful. If an error occurs, please paste your information into a direct Email message to support@iri.com. Call 321.777.8889, (menu option 3) if you do not receive an affirmative reply to the form submission.