Technical Support Request


Next Steps
Support Request

Please use this form to open an issue with IRI's technical support staff. Normal support hours are from 9:00 am to 6:00 pm Eastern Standard Time (GMT -5). Using this form can expedite issue resolution because IRI engineers may need operational details to diagnose error messages and answer questions. Phone support is available by calling 1.321.777.8889 and choosing menu option 3, but the information below may be requested. If you have difficulty with the form, or have a simple question, please email

You may also use our Contact Form to ask general questions or to send comments and suggestions about our website or product offerings.

PLEASE NOTE: Fields marked with an asterisk (*) MUST be completed.

Contact Details



Company Name



Email Address

IRI Agent

Configuration Details

Product and Version Number

Serial Number

Private Key Value (see RegForm.txt)
Host Name
Hardware and Model Number

O/S Name and Release Level

CPUs and Cores/CPU

RAM Installed/Available

Resource Control Settings
(paste the contents of your cosortrc file, IRI software registry performance values, or related FACT specs here)

Problem Description

Problem, question, or error message

Runtime Information

Command Line Call or API Program
Source Metadata
(e.g. DDF /FIELD layouts, FD, DDL, etc.)
Specification File
(FCL, INI, NCL, RCL, SCL, XML configuration / job script)
Input data/file sample
(smallest invalid subset, or first 10 records)
Output data/file sample
(smallest invalid subset, or first 10 records)
How output records should appear
(smallest useful subset, or first 10 records)
Additional Comments