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Please Help Us Help You
Please use this form to open an issue with IRI's technical support staff. Normal support hours are from 9am to 6pm Eastern time (GMT -5). Using this form can expedite issue resolution because IRI engineers may need operational details to diagnose error messages and answer questions. Phone support (1.321.777.8889, main menu option 3) is available as well, but the information below may be requested. If you have difficulty with the form, or have a simple question, please Email support@iri.com.

Please use our Contact Form to ask general questions or to send comments and suggestions about our web site or product offerings.

PLEASE NOTE: Fields marked with an asterisk (*) MUST be completed.

Contact Details
 

Name
*
Title *
Company Name *
Phone *
Fax
Email *
IRI Agent (Last Contact)
Configuration Details

Product and Version Number
*
Serial Number *
Private Key Value (see RegForm.txt)
Host Name (Unix only)
Hardware and Model Number *
O/S Name and Release Level *
CPU Count *
RAM Available *


Tuning values
(show your output of the sortcl /debug command or paste your Unix cosortrc file values or Windows registry settings):
Problem Description


Problem, question, or error message:

Runtime Information


Full command line / API call:

Metadata
(e.g. sortcl data layouts, sorti parms or sort infile specifications):

Input data/file sample
(smallest failing subset, or first 10 records):

Output data/file sample
(smallest invalid subset, or first 10 records):

How output records should appear
(smallest useful subset, or first 10 records):

Additional Comments:

 
 
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